Delivery in the United Kingdom
All of our postage options are fully tracked. The costs are detailed below but we also have a Delivery Estimator in the shopping cart.
- Royal Mail Tracked® 48 hour service - £3.99
- Royal Mail Tracked® 24 hour service - £4.99
- ...extra large items/orders will be £5.99 on a UPS next working-day service.
We also have a Saturday delivery option - this is available at checkout.
All orders are dispatched within 24 hours of receiving your order - orders received Mon – Fri by 14:00 will be dispatched the same day for delivery the next-day (often this can include Saturday when we use Royal Mail Tracked® but not guaranteed).
Are shipping times guaranteed?
Couriers in the UK have a 95% success rate for delivery times. On the rare occasion the item doesn’t arrive on time we will work with you and the shipping company to make sure that it is delivered at the first available opportunity. Orders can be shipped to an address anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. We have full UK, Channel Isles and Isle of Man coverage.
Please note that services to Northern Ireland, UK Off-Shore Islands and Scottish Highlands and more remote locations may take 2-4 days to deliver.
Royal Mail has a 'nominate a safe place' service included in the cost of your shipping fee, which allows you to advise them if you choose to nominate a ‘safe place’, where the parcel can be left if you are not at home when delivery is attempted. All tracking emails from Royal Mail will say 'GROUP FMI LIMITED' and not our trading name 'babyREFLUX'. Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!
NOTE: Your order will be returned to us if not collected from the Post Office within 5 days. Should a package be returned to us undelivered by Royal Mail you will be liable for a return charge of £3.99 to cover the shipping back to babyREFLUX.