Great news! We have a 365-day return window for all unwanted items that are cancelled through a change of mind.
We only ask a few small things before we can accept the return and process a refund:
- The item must be unused and have all of the original packaging.
- All wedges MUST NOT have had their clear hygiene wrapper opened or removed. The right to cancel ceases if the goods become unsealed after delivery. There is no exception to this due to health protection and hygiene reasons.
- Any additional items bundled with the wedge such as covers, reflux support pack and complimentary items should also be fully returned intact and unused.
Every item we sell is carefully inspected before it is shipped. If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible stating the order number and the nature of the defect or shortage. Failure to do so will deem that you have accepted the goods.
Please note that you will be responsible for the cost of returning the item(s) to us except where they were delivered in error, or if the item in question is deemed damaged or defective.
If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. If any item is damaged in transit before it reaches our warehouse then babyREFLUX will not be liable for any damage.
Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us.
We cannot accept returns for Wedges, CD's, DVD's and other media where the shrink wrapped outer packaging or tamper stickers have been removed; unless the item is defective.
How to Return
If you need to return an item, simply email us at firstname.lastname@example.org and we'll notify you via return e-mail of your refund reference number (prefixed with ZD). As soon as you have your ZD returns number and you are happy that the item in question meets the returns policy conditions, then send it back to us, marking the package with the ZD returns number.
Cancellation is only deemed served on babyREFLUX if sent by email or letter. Telephone cancellations cannot be accepted. Your right to cancel does not apply to items that have been used and under no circumstances will incomplete, damaged, worn or soiled items be refunded or exchanged.
This is an additional right and does not affect your statutory right to reject faulty goods.